Meet Your Host

Mike Johnston, CPhT

Summit Host

Mike Johnston, CPhT, is the Founder, Chairman & CEO of the National Pharmacy Technician Association (NPTA). Under Mike’s strategic vision and leadership, NPTA has become the world’s largest professional membership organization for pharmacy technicians, with over 90,000 members in the United States and from around the world. Mike is the author of nine best-selling pharmacy technician textbooks and training manuals. In addition, Mike serves as the only voting pharmacy technician member of the United States Pharmacopeia (USP). Mike’s mission is to serve as a respected and trusted advocate for pharmacy technicians and to work towards the elimination of preventable medication errors. He holds a B.S. with honors in Business Management and Ethics from Dallas Christian College.

Meet Your Speakers

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Professionalism in the Workplace

Sarah has been in the pharmacy industry since 2001. She first began her career as an ancillary associate for a drug store chain. After gaining experience in the pharmacy, Sarah received her pharmacy technician license. In 2005 she received her B.A. in Human Development. She received the national certification in 2008 and recently received the CPhT-Adv credentials from the PTCB. Sarah has experience in retail, LTC and mail order pharmacy, in addition to being an instructor for various pharmacy technician training programs and managing operations at a Central Fill pharmacy.
Sarah has a passion for Pharmacy and is enthusiastic in helping students become the best they can be within the field.

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Ask Me Anything with PTCB

Rhea Elizabeth Angeles is the Executive Fellow at the Pharmacy Technician Certification Board (PTCB). Although originally from Piscataway, NJ, Rhea attended pharmacy school at Hampton University, located in Hampton, VA, and graduated with her Pharm.D. degree.

Prior to entering pharmacy school, Rhea was a pharmacy technician for four years, and a PTCB-certified pharmacy technician for one year. Her prior experience made the fellowship an ideal position for her to assist in advancing the profession of pharmacy technicians.

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Bonus: PTCB Section 3

Jennifer Bennett has been in the pharmacy field since 1993 and has been nationally certified since 2001. She earned a bachelor's of science in business degree in 2019 and is currently employed at her local community college in the library. Jennifer remains current in the pharmacy field and writes or presents when opportunities arise. Jennifer resides in Alabama with her two cats and enjoys cooking, reading, helping students, and spending time with the love of her life, family, and friends

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Order Entry and Processing

Keith is the current President of the Pharmacy Technician Educators Council (PTEC), serves as an Executive Board Member for the Wayne County Pharmacists Association (WCPA), and an Executive Board Member for the Michigan Society of Pharmacy Technicians Executive Board (MSPT). He has also contributed as an exam writer for the Pharmacy Technician Certification Board (PTCB). Keith currently serves as the Program Director of the Pharmacy Technician Program at Henry Ford College in Dearborn, MI.

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Medication Error Prevention

Debbie resides in Shaw, Mississippi and is the owner and instructor at Inspired To Be... Allied Healthcare Training. She have worked in various facets of pharmacy settings and has enjoyed them all. Debbie enjoys training new prospective pharmacy technicians the most because it keeps her abreast and knowledgeable. She is currently working towards earning her CPhT ADV credentials as well. Debbie is also a published author. Her first book was released on April 28, 2021 entitled Inspired To Be and it has been the fulfillment of a lifelong dream of hers.

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Ask Me Anything with PTCB

Ryan Burke, PharmD, is the Director of Professional Affairs at PTCB, where he serves as a liaison to state and national pharmacy associations, state boards of pharmacy, and pharmacy technician organizations. He closely follows state legislative and regulatory changes that may impact pharmacy technician practice and monitors trends related to pharmacy technician education, training, and certification requirements.

Before joining PTCB in August 2018, Ryan worked at the American Pharmacists Association in practice and professional affairs and governance roles. He also has experience working as a PTCB CPhT at Walgreens.

Ryan earned his PharmD degree from the University of Louisiana at Monroe College of Pharmacy and completed a post-graduate residency program in Association Management and Leadership with the APhA Foundation

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Ask Me Anything with PTCB

Liza Chapman serves as PTCB’s Vice President of Partnership Development where she is responsible for developing partnerships with the pharmacy community, including educators, employers, state and national pharmacy associations, and state boards of pharmacy to advance pharmacy technician roles and responsibilities, and medication safety.

Prior to her position at PTCB, Liza was the pharmacy clinical sales manager for the Kroger Co. Atlanta division where she coordinated and managed all patient care services. She has held various volunteer leadership positions including Past President of the Georgia Pharmacy Association (GPhA) and is currently a member of several national professional organizations; APhA, ASHP, and NCPA.

Liza received her Doctor of Pharmacy degree from Mercer University College of Pharmacy. After graduation, she completed a community-based pharmacy residency program in conjunction with Mercer and The Kroger Co.

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Ask Me Anything with PTCB

Verdina Frazier, a PTCB Certified Pharmacy Technician (CPhT) since 2001, serves as the Partnership Development Coordinator at PTCB. In this role, she provides customer service for PTCB's community of partners and assists with various activities surrounding PTCB’s stakeholders.
Prior to joining PTCB in 2019, Verdina worked as a Pharmacy Technician Instructor at Allstate Career in Baltimore, MD.
She earned her BA in Business Administration, with a minor in psychology, at University of South Carolina, Lancaster.

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Communication Skills

Janell is a Certified Pharmacy Technician and the former academic program director for the pharmacy technician program at Trident Technical College in Charleston, SC. She has a MBA and a Master’s in Information Technology Management from Webster University. Janell currently teaches Business and Technology courses at Trident Technical College, as well as continuing education courses for several entities. Janell has a passion for education and enjoys helping others succeed.

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Tony Guerra is a recognized pharmacology author, online course creator, and pharmacology professor who has written over 25 books. He has been teaching chemistry and pharmacology for over a decade at Des Moines Area Community College. He works to make pharmacology more accessible for students and instructors. His best contact information is

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Soft Skills

Michelle Hill has worked in the pharmaceutical industry since 2002, and has experience in retail, hospital and long-term care pharmacies. In 2010 Michelle used her experience in allied health to transition into higher education and has served traditional, non-traditional, and dual enrollments students as an instructor, student advisor, and program director. Michelle earned her Bachelor of Science degree from Herzing University and went on to complete her Master of Public Health with a concentration in Health Informatics from Augusta University. Michelle believes in community connections and she endeavors to be a part of healthy solutions that improve community wellbeing.

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Bonus Session: Retail and Hospital Pharmacy

Whitney has been a registered pharmacy technician since 2009 and certified through PTCB (Pharmacy Technician Certification Board) since 2010. Her first pharmacy experience was at K-mart in Sebring, FL. There she learned the basic duties of a pharmacy technician and then moved into a hospital working in adult and pediatric medicines, as well as in outpatient clinics. Most of her experiences have been in hospital type facilities which have allowed her to maximize her experience and knowledge compounding various types of IV medications and understanding the importance of USP<797>/USP<800> rules and regulations. Also, she has been an active trainer in the hospital settings and retail settings

In 2020, Whitney returned to the retail setting at CVS Pharmacy to help them during the COVID-19 pandemic while still working at the hospital. Working in both realms helped to refresh her skills in retail, while adding additional experience at the hospital. Currently, she is working on her immunization certification through PTCB which allows pharmacy technicians to administer COVID-19 vaccines and simultaneously allows pharmacy technicians to advance their roles in the pharmacy. In August 2020 she passed the CSPT (Compound Sterile Preparation Technician) through PTCB which demonstrates knowledge and skill in the specialty area of compounded sterile preparations. Also, she is nationally certified as a CPhT-Adv (Advanced Certified Pharmacy Technician) through PTCB.

Besides being a pharmacy technician, Whitney is enrolled in a registered yoga instructor course to expand her knowledge to help people in other ways. Yoga helps the mind, body and spirit. She believes taking care of your well-being through yoga can have a positive impact on your health.

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Bonus: PTCB Exams Study Tips and Tricks

Brooke lives in North Carolina, her home state. She truly enjoy having the ability to live somewhere in which she is only hours from either the beach or the mountains. For fun you can find her spending time with friends or family, shopping, enjoying outdoor activities, working in the yard, spending time at the gym or traveling.

Brooke became very interested in pharmacy when she was 17 years old. Her parents knew the pharmacist at the local CVS and he asked if she would be interested in working in the pharmacy. The rest is history!

Currently, Brooke works for Maestro Health as a Senior Manager, Product Development. When she originally took the position as Product Manager, she was the subject matter expert for anything related to pharmacy. Her responsibilities included helping account managers pick the perfect PBM for their clients, keeping the company on top of what is and will be happening in the pharmacy world, choosing the right PBMs for the company to work with, and building any pharmacy products that would move the company forward in that space. In her current role as a Senior Manager, Product Development, Brooke works with the Chief Development Officer and team to develop innovative market disruptive products that will move the company forward in the US market. This position allows her to work with team members both in the US and outside the US to bring fresh ideas.

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Bonus: PTCB Section 2

Gismari is an Adjunct Professor for the Hybrid Pharmacy Technician Program at Austin Community College and a Senior Pharmacy Technician at the University of North Carolina Medical Center.

With extensive experience and training as a Certified Sterile and Non-Sterile Compounding and Aseptic Technique Instructor, Gismari's focus is on USP Chapters <795>, <797>, <800>, which helps compounding practitioners adhere to widely acknowledged, scientifically sound procedures and practices, that facilitates the delivery of consistent and good-quality prepared medications to patients.

Holding a Lean Six Sigma Black Belt, she has helped Facilities, Pharmacists, and Pharmacy Technicians to develop and learn how to meet current and emerging trends in pharmacy practice, especially those related to education, training, and specialization.

Her goal is to share the value of educating Pharmacists and Pharmacy Technicians in a capacity that would allow them to be an efficient and integral component of the Pharmacy Environment, linking what is written and how the Pharmacy Practice is performed to bring Patient Safety and Personnel Value.

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Job Outlook

Clients and colleagues alike know Kevin not only as a pharmacy industry expert, but also for his progressive, solutions-driven business style, exceptional stakeholder management skills, and the sense of commitment he brings to each and every strategic challenge. An experienced leader with a 30+ year track record of successful entrepreneurship, he has launched, developed, and operated five specialized service-based companies within the pharmacy employment and technology space. (Kevin doesn't really rise and shine, he caffeinates and hopes for the best!)

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Advanced Career Options

Cassi Prosper is a Certified Pharmacy Technician with over 19 years of experience in multiple Pharmacy Technician leadership roles. Experienced in Community Pharmacy, Hospital Pharmacy and Long Term Acute Care she is currently a Pharmacy Buyer for a Community Hospital as well as a Program Director and Lead instructor for her local Community College’s Pharmacy Technician Program. Her passion is to teach others and mold the minds of Future Phenomenal Pharmacy Technicians. When she is not busy in her many roles in the Pharmaceutical Industry she enjoys camping, fishing and kayaking with her son and husband.

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Studying for the PTCB Exam: Section 1 Preparation

Zipporah-Darvi is the Account Manager for Partners Pharmacy in Florida. As a nationally certified and Florida registered pharmacy technician, she is an advocate for the profession of pharmacy having a background which extends more than 15 years with experience in various pharmacy settings. In addition to presenting numerous CE presentations for pharmacy organizations and writing articles Zipporah-Darvi is a multiple award winning Pharmacy Technician as FPA’s 2012 Technician of the Year, 2015 FSHP Pharmacy Technician of the Year, and the Next-Generation Pharmacist® Technician 2016 winner.
In addition to pharmacy she is also a motivational speaker and owner of Prime Solutionz, which is a professional development firm created to help pharmacy technicians & other allied healthcare paraprofessionals expand their careers, improve their workplace strategy, and gain professional development skills. Email to learn more info.

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Aimee has been a practicing pharmacy technician for almost 4 years now. She has worked in retail, closed door pharmacies but has recently found her passion in managed care pharmacy. She has helped pioneer the improvement of pharmacy quality measures in institutions such as Cedar-Sinai Medical Foundation and currently in Providence Facey Medical Foundation. After 11 months of working as a clinical pharmacy technician, she got promoted to Supervisor for Clinical Pharmacy Operations overseeing clinical support staff in the different disease management programs. She prides in advancing the role of pharmacy technicians in the health care team.

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Tech Role during COVID

Lauren holds a Bachelor of Science Degree in Chemistry and has worked as a Pharmacy Technician since 2006. She has worked in retail, Long-Term Care, and hospital inpatient. Lauren currently works as a COVID-19 Community Coordinator in Saint Paul, MN and tutors students in math and science.