Meet Your Host

Mike Johnston, CPhT

Summit Host and Speaker on Ask Me Anything; Resumes and Interviews that Get the Job; and Exploring Your Career Path Options

Mike Johnston, CPhT, is the Founder, Chairman & CEO of the National Pharmacy Technician Association (NPTA). Under Mike’s strategic vision and leadership, NPTA has become the world’s largest professional membership organization for pharmacy technicians, with over 90,000 members in the United States and from around the world. Mike is the author of nine best-selling pharmacy technician textbooks and training manuals. In addition, Mike serves as the only voting pharmacy technician member of the United States Pharmacopeia (USP). Mike’s mission is to serve as a respected and trusted advocate for pharmacy technicians and to work towards the elimination of preventable medication errors. He holds a B.S. with honors in Business Management and Ethics from Dallas Christian College.

Meet Your Speakers

Debbie Brooks

Safety in the Pharmacy: Preventing Diversion

My name is Debbie Brooks and I reside in Shaw, MS.  I am the owner of Inspired To Be... LLC, where I offer Pharmacy Technician training in two different locations in Mississippi. I am very passionate about training future technicians and helping them gain certification. I have experience in various pharmacy settings. I have worked in retail pharmacy, sterile compounding, institutional pharmacy settings and as a Pharmacy Technician Instructor for various colleges.

Lori Bruhn

Medication Error Prevention

Lori Bruhn is the Lead Pharmacy Technician Instructor at Pima Medical Institute, Denver Campus. She has been an instructor at PMI for 5 years. She has also been a Senior Certified Pharmacy Technician at Walgreens Pharmacy for over 13 years. In addition to her regular duties, she was responsible for teaching their corporate PTCB exam preparation course. She also conducts a PTCB series through her own company LB Learning. She has a B.S. degree in Dietetics and a Masters degree in Education. Born in Racine, Wisconsin she is a lifelong Green Bay Packers fan!

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Advanced Pharmacy Technician Roles: Product Verification and Medication History

Ryan Burke is the Director of Professional Affairs at PTCB, where he serves as a liaison to state and national pharmacy associations, state boards of pharmacy, and pharmacy technician organizations. He closely follows state legislative and regulatory changes that may impact pharmacy technician practice and monitors trends related to pharmacy technician education, training, and certification requirements.

Before joining PTCB in August 2018, Ryan worked at the American Pharmacists Association in practice and professional affairs and governance roles. He also has experience working as a PTCB CPhT at Walgreens.

Ryan earned his PharmD degree from the University of Louisiana at Monroe College of Pharmacy and completed a post-graduate executive residency program in Association Management and Leadership with the APhA Foundation.

Liza Chapman

Ask Me Anything with PTCB

Liza Chapman serves as PTCB’s Vice President of Partnership Development where she is responsible for developing partnerships with the pharmacy community, including educators, employers, state and national pharmacy associations, and state boards of pharmacy to advance pharmacy technician roles and responsibilities, and medication safety.

Prior to her position at PTCB, Liza was the pharmacy clinical sales manager for the Kroger Co. Atlanta division where she coordinated and managed all patient care services. She has held various volunteer leadership positions including Past President of the Georgia Pharmacy Association (GPhA) and is currently a member of several national professional organizations; APhA, ASHP, and NCPA.

Liza received her Doctor of Pharmacy degree from Mercer University College of Pharmacy. After graduation, she completed a community-based pharmacy residency program in conjunction with Mercer and The Kroger Co.

Verdina Frazier

Ask Me Anything with PTCB

Verdina Frazier, a PTCB Certified Pharmacy Technician (CPhT) since 2001, serves as Partnership Development Coordinator at PTCB. In this role, she provides customer service for PTCB's community of partners and assists with various activities surrounding PTCB’s stakeholders.

Prior to joining PTCB in 2019, Verdina worked as a Pharmacy Technician Instructor at Allstate Career in Baltimore, MD.

She earned her BA in Business Administration, with a minor in psychology, at University of South Carolina, Lancaster.

Janell Geddis

Soft Skills for the Pharmacy Technician

Janell Geddis is the pharmacy technician academic program director at Trident Technical College in Charleston, SC. Before her current role, Janell worked as a pharmacy technician at the Medical University of South Carolina in both the inpatient and outpatient pharmacies, as well as the nationally ranked Children’s Hospital. While working as a certified pharmacy technician, Janell obtained an MBA, as well as a master’s in information technology from Webster University. As a lifelong learner and educator, Janell is currently pursuing an EdD in Organizational Leadership with an emphasis in Higher Education at Grand Canyon University. She enjoys going to the movies and vacationing with family, but currently stays safe at home in Summerville, SC with her husband and three boys.

Zachary Green

Advanced Pharmacy Technician Roles: Product Verification and Medication History

Zachary Green, a PTCB certified technician since 2008, currently serves as the Associate Director of Partnership Development at PTCB. In this role, he manages the accounts of educator and employer programs as well as assists with the various activities surrounding PTCB’s stakeholder relationships. Prior to joining PTCB in 2013, Zachary worked in the field as a Pharmacy Technician at Mount Carmel West Hospital in Columbus Ohio. He earned his Bachelor of Arts with research distinction in Public Affairs and Public Health at The Ohio State University.

Tony Guerra

Memorizing Pharmacology Mnemonics

Tony Guerra has been a professor of chemistry and pharmacology at Des Moines Area Community College for the past 11 years. He has written over 21 print, ebook, and audiobooks on pharmacology and pharmacy careers. His website provides access to books and resources. He lives in Ankeny, Iowa with his wife and triplet 8-year-old daughters.


Natalie Harris

Effective Communication in Healthcare

Experienced Medical Director, Healthcare Administrator and Science Instructor with a 24 year demonstrated history of working in the hospital and healthcare industry. She is skilled in Surgical Technology, Inspection & Accreditation, Emergency Medical Services (EMS), Pharmaceuticals, Data Science, Curriculum Development, Hiring and Supervision, Budgeting and Finance. Strong research professional with a Master's degree focused in Educational Leadership and Administration, National University. Certified industry professional in the area of Health Science and Medical Technology including, pharmacology, blood banking, genetic engineering, sports medicine, administrative & clinical medical assisting, billing & coding, and medical imaging.  Wife of David Singleton, Jr. Dean of Schools for View Park Prep High School and mother of one, David Singleton III, NCAA Division 1 student athlete for UCLA MBB program.

Jessica Langley-Loep

JESSICA LANGLEY-LOEP, MS, Executive Director at NHA 
Ask Me Anything with National Healthcareer Association

Jessica Langley, MS, is the Executive Director of Education and Advocacy for the National Healthcareer Association (NHA), a leading allied health education, certification and exam provider. Her role at NHA puts her at the forefront of national efforts to influence allied health education and training, certification acceptance and regulation throughout the United States.

Langley is a clinician by trade and has held national certifications for the past 20 years. Working alongside physicians and health care professionals, Langley is committed to guiding and enhancing quality patient care across health care settings.

Langley has published an array of articles about and is regularly invited to speak on topics such as the role of certification, regulatory advances and industry trends in the allied health.

Lorinda Lohner

Preventing Medication Errors
by Mastering Pharmacy Calculations

Lorinda Lohner is a pharmacy professor for a university, a state college, and a private medical institute. Due to her commitment to students' success and by going above and beyond to meet each student's educational needs, Lorinda was recently awarded Master Teacher of 2020 by the Accrediting Bureau of Health Education Schools and Elsevier.

A letter from a former student who wished she could carry Lorinda in her pocket and take her anywhere with her provided the inspiration for Lorinda to collaborate with a previous graduate and together they created and developed a mobile app, CPhT Prep, that now serves as a virtual "instructor in a pocket" for pharmacy technician students and graduates.

Due to her reputation as an effective educator, the Nevada Department of Education commissioned her to develop curriculum for the pharmacy programs that were part of the Career Technical Education (CTE) within the high schools throughout the state of Nevada. She was also recognized as one of Las Vegas' Top 100 Women of 2016 for her community service and contribution in improving Nevada's education system.

Kissa Mann-Williams

Patient Advocacy for the Pharmacy Technician

Kissa Mann-Williams has over 16 years of experience in pharmacy technology. She is a licensed & certified Pharmacy Technician in the state of Georgia, holds a Bachelor of Science in Psychology, and a Master in Education. She has a strong background in community pharmacy, hospital practice, and behavioral healthcare. She loves to incorporate movies into her lectures and sometimes adds a little Anime. Whatever helps the students learn.


Jamie McGuire

Professionalism for the Pharmacy Technician

My name is Jamie McGuire and I am currently the Pharmacy Technician Program Director for WVJC Online. I have had the privilege to experience many exciting roles within the field, including pediatrics, anesthesiology and chemotherapeutic compounding. I have been instructing pharmacy technicians and other healthcare professionals for nearly 10 years and I couldn't imagine doing anything else. I just recently finished my degree in Business Administration and would now like to expand my role in advocating for the advancement of pharmacy technicians. A fun fact about myself would be my love for animals. My first career pursuit was to be a veterinarian, so you can imagine my excitement to be able to volunteer my services to a local veterinary clinic on the weekends!


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Niche Job Boards on the Rise & 2020 Industry Outlook

Clients and colleagues alike know Kevin not only as a pharmacy industry expert, but also for his progressive, solutions-driven business style, exceptional stakeholder management skills, and the sense of commitment he brings to each and every strategic challenge. An experienced leader with a 30+ year track record of successful entrepreneurship, he has launched, developed, and operated five specialized service-based companies within the pharmacy employment and technology space. (Kevin doesn't really rise and shine, he caffeinates and hopes for the best!)

Ashley Middleton

Advanced Career Options: Compounding - Sterile and Non-Sterile

Ashley is an instructor at The NPTA Institute. She has experience in Veterinary Non-Sterile Compounding, Inpatient Sterile Compounding, and Pediatric Oncology Compounding settings. Ashley obtained a certification for each position at NPTA! Her mission is to educate and empower Pharmacy Technicians to advance their careers by teaching the most current standards and practices. Ashley studies Viniculture and Early Education in her free time.

Tiffani Neubel-Johnson

How to Get Involved as a Pharmacy Technician

In 2001, Chicago, Illinois, with no formal education or training, Tiffani became a pharmacy technician. By September of 2005, she moved to Texas where technicians were required to be certified. She took the PTCB exam, which she passed on her second attempt.

Her qualifications and work experience derive from various pharmacy settings such as retail, hospital inpatient, ER medication reconciliation, clinical oncology and now academia; formal education and advance training certifications, which includes an Associates of Arts degree, Certified Program Planner (CPP), Mental Health First Aider, Sterile Compounding Technician, and Sterile Compounding Instructor. She is a member of multiple associations, such as ASHP, PTEC, TSHP, MSHP, NTPA, TPA, and a list of other academic and awareness associations. She currently works as the Pharmacy Technician Program Director at Dallas College Cedar Valley Campus in Lancaster, Texas. Tiffani has been appointed to serve as a member of the ASHP Education and Workforce Development Council for the 2020-21 term. Tiffani is the first pharmacy technician to serve on this Council.

Zipporah-Darvi Redding-Christian

CE Dynamics: Requirements, FAQ's, and Beyond

Zipporah-Darvi Redding-Christian is the Pharmacy Technician Instructor for Florida Career College (FCC) at their Orlando, Florida campus. Her background extends more than 10 years with experience in various pharmacy settings including managed care, long-term care, community, and currently academia. As a nationally certified and Florida registered pharmacy technician & Certified Allied Health Instructor, she is an advocate for the profession of pharmacy and has served on several pharmacy councils including Professional Affairs, Membership Council and Educational Affairs for the Florida Pharmacy Association (FPA) as well as a Technician Member for the Technician Council and House of Delegates for Florida Society of Health System Pharmacists (FSHP). In addition to presenting numerous CE presentations for pharmacy organizations and writing articles, Zipporah-Darvi is a multiple award winner as FPA’s 2012 Technician of the Year, 2015 FSHP Pharmacy Technician of the Year, and the Next-Generation Pharmacist® Technician 2016 winner.  She is the youngest and 2nd person to hold all three awards.

Zipporah-Darvi is the owner of Prime Solutionz, which is a professional development firm created to help pharmacy technicians and other allied healthcare paraprofessionals expand their careers, improve their workplace strategy, and gain professional development skills. Email to learn more.

Jeremy Sasser

Advanced Career Options: MTM & Immunizations and Ask Me Anything with National Healthcareer Association

Jeremy Sasser, BS, CPhT is a Pharmacy Content Strategist for the National Healthcareer Association (NHA).  He started his pharmacy career while in high school, becoming a CPhT shortly after graduating in 2001. He continued working as a CPhT through college, and after earning his BS in Physiology from the University of Arizona, held positions of increasing responsibility while also teaching for a pharmacy technician program and program director for a community college.  Prior to relocating to Kansas City to work for NHA, he managed Specialty Pharmacy Services for Albertsons Companies at their corporate HQ in Boise, ID.


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WILLIAM SCHIMMEL, Executive Director and CEO
Ask Me Anything with PTCB

William Schimmel is the Executive Director and CEO of PTCB. In this role, he builds upon PTCB's strong foundation and leads the organization to advance patient care by certifying pharmacy technicians who are qualified to support pharmacists and patient care teams in all practice settings and by recognizing the essential work done by the more than 285,000 active PTCB-Certified Pharmacy Technicians (CPhTs) nationwide who support this mission every day.

Before assuming the role of Executive Director and CEO, Schimmel amassed more than 15 years of leadership experience building and maintaining certification programs. He was PTCB Associate Executive Director (AED) for 7 years, serving as Interim Executive Director for 5 months from 2011 - 2012. As AED, he gained expertise in the PTCB Program and experience building consensus among PTCB’s stakeholders in the pharmacy community. Under his leadership, PTCB’s CPhT Program earned accreditation from the American National Standards Institute (ANSI) Personnel Certification Accreditation Program in December 2017. He renewed PTCB’s National Commission for Certifying Agencies (NCCA) accreditation twice, insourced exam development functions, enhanced customer experience for PTCB CPhTs, and launched a multi-phased research effort to examine PTCB Certification outcomes.

Prior to joining PTCB, he was Vice President of Development and Evaluation for the American Board for Certification of Teacher Excellence where he engineered the development of 12 computer-based assessments. He was a Manager in the Telecommunications, Media, and Entertainment sector at Accenture for 5 years. Schimmel earned a BS in computer science from Loyola University in Baltimore.

Daniel Sinclair

Guide for Success:
Certification Exam Study Tips and Preparation

Daniel Sinclair is an ASHP accredited Program Director and Instructor with Sierra Nevada Job Corps located in Reno, Nevada. He obtained a Master’s degree in Public Health from Capella University. Daniel is a Certified Pharmacy Technician, and is registered to practice in the state of Florida and Nevada. Daniel has had experience working as a Pharmacy Technician for almost 20 years, and has worked in the retail, hospital, compounding, as well as specialty pharmacies settings. On the weekends Daniel enjoys visiting the beaches of Lake Tahoe and spending time with his dogs.


Kassandra Townsend

Patient Confidentiality for the Pharmacy Technician

Kassandra Townsend is 35 years old and is a mother of two.  Kassandra currently resides in Belzoni, MS and has been a Certified Pharmacy Technician for 14 yrs.  Her experience includes hospital, retail, call center, compounding pharmacy and currently a CPhT Instructor and Owner of Townsend’s Pharmacy Institute LLC. Some remarkable facts about Kassandra is her goal-achieving determination, as well as her commitment to always put others before herself.

Dr Annette Wright-Smith

Top 3 Skills You Need to be a Great Pharmacy Technician

Dr. Annette Wright-Smith obtained a B.S. in Biology and a M.S. in Molecular Biology. Shortly afterwards, she began working as a Pharmacy Technician for Walgreens and then became an IV Room Pharmacy Tech at UIC Hospital in Chicago, Illinois.  She attended pharmacy school for two years prior to becoming a licensed Chiropractor in 2003. Dr. Wright-Smith maintained a full time Chiropractic practice while working as a Medical Education Director/ Pharmacy Tech Instructor for a post secondary college for several years.  In 2015, Dr. Wright-Smith received the Noyce Scholars Fellowship from the National Science Foundation to obtain her Post- Baccalaureate certificate in Science Education to teach high school students in an innovative and collaborative environment.

Currently, Dr. Wright-Smith is the Pharmacy Technician Instructor at Metro Tech High School in Phoenix, AZ, where she has re-vitalized the entire curriculum and program.  She is enthusiastic about preparing her students for a variety of careers in healthcare. Many of her students receive full four year academic scholarships to the major universities in Arizona as well as thirty college credits before they graduate from high school. Dr. Wright-Smith is currently working with area medical schools to provide her students with student mentors from pharmacy, medicine and nursing programs.